How to setup your Trunk / Carrier / Provider in ViciDial – VicidialNow – Goautodial – Vicibox


Asterisk based dialers: VICIdial, GoAutodial, Vicibox, Vicidialnow Outgoing Configuration Parameters

1) How do I setup my SIP trunk for inbound/outbound calling?

To start making and receiving calls using Switch2VoIP please verify that your Asterisk VICIdial server is configured as follows.

We authenticate IP-PBX SIP Trunking traffic by:

  1. Digest Authentication (Username and SIP password)
  2. IP Authentication (IP address)

After you decide which dialer platform to use, you will need to establish a SIP trunk with our US proxy server [server_ip] and input your IP address into our portal or register your switch with us.

Our IP’s

Configure your dialer to allow traffic from Switch2VoIP IP [server_ip]

Digest Authentication Settings (account and SIP password)

 

you can copy the values ​​from this template:

 

 

 

Carrier ID:
Carrier Name:
Carrier Description:
Admin User Group: All Admin User Groups
10100101110 – 10100010
1267 – nowa grupa
1919 – 1919
AAA – AAA Group
Ace – AceGroup
ADMIN – VICIDIAL ADMINISTRATORS
ADMINkh – admin kh
agen – sales agents
Agent – Agent Group
AGENTES – AGENTES DE TESTE
Agentkh – Agent kh
AGENTS – ViciDial AGENTS
AGENTS3 – VICIdial AGENTS
ajitkp – ajitkp
alo – alo
Alpha – Alpha
atest – atest
bijapurcallcenter – call center in bijapur group
BLATESTGROUP1 – BLATESTGROUP1
Callertest – call test only
CERTHagents – CERTH inbound agents
crazytest – crazytest
credits – sales
customer – restricted customer
dd123123 – suck
dell – dell Group
DEMO_IN – DEMO INBOUND TEST
DGS – Inbound Sales
DIP – Digital Imaging Product
disa – out_tele
domesticcall – Only domestic call
don – digital order news
dongroup – dongroup
Dream55155 – USA
d_group – Group_test
e-cab – ecommerce
edward – ferrucho
EDW_GROUP – GRUPO DE EDW
EFFE – EFEFEFEFE
Entrata – Entrata agenti
fastwebfibra – fastweb fibra
Fier – Andrea
fskj001 – fskj001
gbcvhbc – cvbcvb
Ge-Testing – Ge-Testing 05/17/2012
GEA – GRUPO ERIKA ACUNA
Giotest – No description
gjovigroup – fgddfdfc
gl123 – gl123
Googlecom – ggggggggggooooooooooooo
GP2015 – Groupe 2015
gparas – Test Group for gparas
GpoTlalli – INE stadistics
gr – inbound
grdddd – bhuobhjkhujk
group1 – user group of test
group2 – group 2 test
GROUPAGENT – VICIDIAL GROUPAGENT
groupe-orange – Groupe des agent Orange
grouptest – grouptest
group_afti – cree depuis lafti
GRP1 – Group 1 of Roms Test 911
Grp9876 – Sample Group 9876
grupolinux – Grupo Linux S.A.
GSJ – GIESJ-7-12-12
H1N1 – youtube Ami Tube
Hanadge – csr. TO SOLVE
hayat – hayat group
hhhh – hhhhh
home – presentation
hp – hp
httpwwwvicidial – httpwww.vicidial.orgvicidial_demo
Iasi – Emmeglobal Iasi
ibm – ibm
Ifocus_wgs – Trial for Ifocus
INBOUND – Inbound agent_gr
inboundgrp – inboundgrp
incoming – incoming
infosys – infosys
innitel – demo
ITdept – created test group
itlyandspain – inbound
jc – jc
jediagents – jediagentsdesc
JohnSmth – John Smth
Joshwa – Joshwa
Jylven – – Agent
kamal – asaa
kareemCampaign – kareem test campaign
KCentre – KCentre
kingkin3 – k3
koira – koira
kumaran – kumaran training group
latestagent – for call cneter blended
latest_agent – for latest call cneter operation
LCG – LCG
llamadas – inbound
logical_admin – Logical Admimistrator
lolomo – lolomo
M003581 – M003581
mactech – mactech
manager – manager
manoj01 – manoj01
manthan – study
Mattino – Milano Mattina
mazhar – mazhar test
mcl – test
MCSGROUP – MCS CRM INTEGRATION
me – me
Mels-User-Group – This is a test group
monkey – frozen monkeys
Myname – BPO My Name Santhosh
mytest – test
Naveedtest – This group is for testing
nemesis – come as you are
neubeckum – Neubeckum, Berlin und Dsseldorf
NewCo – Created by CongNX group
newgroup – new group
NewPCGroup – testing for new group
New_test_grout – test it……
nnn – 123
noc-outbound – NOCTeamOutbound
nokiainbound – nokia inbound agents
NOMAN – THIS IS TEST GROUP FOR NEW TESITNG
NOOH_ALL – NOOH ALL CALLS
notreal – my not real
Noytel – Call center noytel
NWP2 – network
OJTS – asdfghjkl
OPERATION – Operation team
operator – operator
orlhie – oodc
OUTBOUND – outbound agents
PAKISTAN_TEAM – PAKISTAN_INBOUND_GROUP
panot – panots
PH-Jericho – Team Jericho
PHtestGroup – PHtestGroup
PHUSERS – Philippnes users
PolCampaign – Political campaign
ppppp – klkjkjk
prakash1234 – prakash1234
prakashtest – Group Test by prakash
Probabdi – Kjshhdjw shhd
prota – protagonistse-solutions
prova – prova elenco
prueba – prueba llamadas
quacks – sdf
qwert – qwert
raal – newcmaping
RDXT_In01 – RDXT Inbound 01 Test
report – report
reportagent – VICIdial agentes
Rio – Rio_group
robert – my private group
robert-test – test group of robert
robertgroup – robert group
rockingmachan – kattuerumai
RohitJoshi – Rohit Joshi Agent
rony – test
rotem – rotem group
RTACALLER – RTA CALLER-27082012
RTANONVOICE – RTA NONVOICE-27082012
RTAQC – RTA QC-27082012
RTATESTING – RTA TESTING-27082012
RTAVOICE – RTA VOICE-27082012
Sales – SalesInbound
Sales1243 – Sales
SalesOutbound – Agent Sales Outbound
Sales_OUT – sales Agent inbound
sales_outbound – sales outbound agent
salman2 – salman2
SAMPLEAGENTS – VICIDIAL AGENTS
SampleGroupCam – A sample group for my samplw campaign
samtech – sidharth
sandeep – ind tech
sanjeev – INDIA
Santro – Hyundai Model
sap – sap team
Saymyname – new group
sdfdsf – sdfsdfdsfdsfdfs
semi_admin – for tesing purposes
sep – sep prueba
shiv – shiv
SITE – Sasi Institute
skytel – teleservices
SOFTECH – Softech Agent
SOLAR – SOLAR TEAM
SolarOutboundTest – Solar Outbound
sourav – hihi
SSC – SSC_Users
stagiaire_simulation – stagiaire_simulation
su21rai – sales Agent inbound 007
subha – subha
sumi – tech
Superadmin – Superadmin
superviseur – sup_ok
Support – Support Login
TeamVici – 2 lang naman ang member
techsupport – technical support
tecno – ah gg g
TeleCaller – Tele Caller of cight infotech.
telecom – telecom
TeleProfessional – TeleProfessional Team
TELSUR_COM – TESTELSUR
teodora – teodora
Tesoro – Tesoro Testing 1234
tessste – tets123
test – test
test-andrea – test1
test1 – 111111111111
TEST101 – REVIEW
Test1122 – Test1122
test123 – testinggroup
test1234 – test1234
Test123@ – Test123@
Test1611 – Test1611
test21 – test123 test t
test2727 – test2727
TestAhmed – TestAhmed
TESTCS – Test Customer Service
testerek777 – testerek777aha
testerek7777 – testerek7777aha
TesteSilvio – Teste Silvio
testgroup – ddfdfdfd
testGroupeAzmi – descriptionTest
testhp – testhp
Testing – testing 123
testing01 – testing01
testing1 – testing1
testing_group – testing_group
testinternal – test
TESTLMSGROUP – TESTING
TestMCL – test
TESTONE – TEST ONE
TESTOUTBOND – TESTOUTBOND
testrav – testravish
testvc – test
testxyr – testxyr
test_admin – admin test
test_Armx – Test account
test_group – sels outband
test_S – test_S
Test_sales_out – Test Sales outbound
Test_Solar – Solar Group
Tigres – equipo uanl tigres
TiiSPOGi – TiiSPOGi
times – asl
TME – Tele Marketing Agent
TMM – Tele Marketing Manager
TNT – USA FULL TODAY
TPS_Jovenel – outbound_Call
TransferGroup – dslf
TRIALANDERROR – TRIAL
TuckerA1 – A1
twq – twq
uk2017 – uk2017
Underguard – outbound
usa – only for usa
user – user group test
UserAll – UserAll
usertestinh – testing user group
user_roger – Prueba tb
venus – Test for Kuto
venvan – agent
vicegroups – this is the agents of the viceesperts
ViciAgents – VICIdial agentes
vignestr – vigneswarantraining
VNPT – Viet Nam Post & Telecommunication
VoyanceGroup – Voyance Group Valais
www3 – VICIdial AGENTS
xyz – xyz
zack – sales
zimartin – zimartin-discription
zxc – zxc
All Admin User Groups
Registration String:
Template ID: –NONE–
1029 – Albania
6969 – 6969
777 – pk
sip_generic – sip_generic
test – test
Account Entry:
Protocol: SIP
Zap
IAX2
EXTERNAL
Globals String:
Dialplan Entry:
Server IP: 192.168.0.45 – Server Name –

 

 

 

 

 

 

 

 

IP Authentication (IP Address)

The IP Authentication method is normally simpler to provision and should be used only when you have a static IP Address. It is also somewhat more secure since your SIP trunk can only be used from the IP Address you provide.

With an open source applications (such as Asterisk), you can setup your SIP trunk with IP Authentication as follows:

 

you can copy the values ​​from this template:

 

 

 

Carrier ID:
Carrier Name:
Carrier Description:
Admin User Group: All Admin User Groups
10100101110 – 10100010
1267 – nowa grupa
1919 – 1919
AAA – AAA Group
Ace – AceGroup
ADMIN – VICIDIAL ADMINISTRATORS
ADMINkh – admin kh
agen – sales agents
Agent – Agent Group
AGENTES – AGENTES DE TESTE
Agentkh – Agent kh
AGENTS – ViciDial AGENTS
AGENTS3 – VICIdial AGENTS
ajitkp – ajitkp
alo – alo
Alpha – Alpha
atest – atest
bijapurcallcenter – call center in bijapur group
BLATESTGROUP1 – BLATESTGROUP1
Callertest – call test only
CERTHagents – CERTH inbound agents
crazytest – crazytest
credits – sales
customer – restricted customer
dd123123 – suck
dell – dell Group
DEMO_IN – DEMO INBOUND TEST
DGS – Inbound Sales
DIP – Digital Imaging Product
disa – out_tele
domesticcall – Only domestic call
don – digital order news
dongroup – dongroup
Dream55155 – USA
d_group – Group_test
e-cab – ecommerce
edward – ferrucho
EDW_GROUP – GRUPO DE EDW
EFFE – EFEFEFEFE
Entrata – Entrata agenti
fastwebfibra – fastweb fibra
Fier – Andrea
fskj001 – fskj001
gbcvhbc – cvbcvb
Ge-Testing – Ge-Testing 05/17/2012
GEA – GRUPO ERIKA ACUNA
Giotest – No description
gjovigroup – fgddfdfc
gl123 – gl123
Googlecom – ggggggggggooooooooooooo
GP2015 – Groupe 2015
gparas – Test Group for gparas
GpoTlalli – INE stadistics
gr – inbound
grdddd – bhuobhjkhujk
group1 – user group of test
group2 – group 2 test
GROUPAGENT – VICIDIAL GROUPAGENT
groupe-orange – Groupe des agent Orange
grouptest – grouptest
group_afti – cree depuis lafti
GRP1 – Group 1 of Roms Test 911
Grp9876 – Sample Group 9876
grupolinux – Grupo Linux S.A.
GSJ – GIESJ-7-12-12
H1N1 – youtube Ami Tube
Hanadge – csr. TO SOLVE
hayat – hayat group
hhhh – hhhhh
home – presentation
hp – hp
httpwwwvicidial – httpwww.vicidial.orgvicidial_demo
Iasi – Emmeglobal Iasi
ibm – ibm
Ifocus_wgs – Trial for Ifocus
INBOUND – Inbound agent_gr
inboundgrp – inboundgrp
incoming – incoming
infosys – infosys
innitel – demo
ITdept – created test group
itlyandspain – inbound
jc – jc
jediagents – jediagentsdesc
JohnSmth – John Smth
Joshwa – Joshwa
Jylven – – Agent
kamal – asaa
kareemCampaign – kareem test campaign
KCentre – KCentre
kingkin3 – k3
koira – koira
kumaran – kumaran training group
latestagent – for call cneter blended
latest_agent – for latest call cneter operation
LCG – LCG
llamadas – inbound
logical_admin – Logical Admimistrator
lolomo – lolomo
M003581 – M003581
mactech – mactech
manager – manager
manoj01 – manoj01
manthan – study
Mattino – Milano Mattina
mazhar – mazhar test
mcl – test
MCSGROUP – MCS CRM INTEGRATION
me – me
Mels-User-Group – This is a test group
monkey – frozen monkeys
Myname – BPO My Name Santhosh
mytest – test
Naveedtest – This group is for testing
nemesis – come as you are
neubeckum – Neubeckum, Berlin und Dsseldorf
NewCo – Created by CongNX group
newgroup – new group
NewPCGroup – testing for new group
New_test_grout – test it……
nnn – 123
noc-outbound – NOCTeamOutbound
nokiainbound – nokia inbound agents
NOMAN – THIS IS TEST GROUP FOR NEW TESITNG
NOOH_ALL – NOOH ALL CALLS
notreal – my not real
Noytel – Call center noytel
NWP2 – network
OJTS – asdfghjkl
OPERATION – Operation team
operator – operator
orlhie – oodc
OUTBOUND – outbound agents
PAKISTAN_TEAM – PAKISTAN_INBOUND_GROUP
panot – panots
PH-Jericho – Team Jericho
PHtestGroup – PHtestGroup
PHUSERS – Philippnes users
PolCampaign – Political campaign
ppppp – klkjkjk
prakash1234 – prakash1234
prakashtest – Group Test by prakash
Probabdi – Kjshhdjw shhd
prota – protagonistse-solutions
prova – prova elenco
prueba – prueba llamadas
quacks – sdf
qwert – qwert
raal – newcmaping
RDXT_In01 – RDXT Inbound 01 Test
report – report
reportagent – VICIdial agentes
Rio – Rio_group
robert – my private group
robert-test – test group of robert
robertgroup – robert group
rockingmachan – kattuerumai
RohitJoshi – Rohit Joshi Agent
rony – test
rotem – rotem group
RTACALLER – RTA CALLER-27082012
RTANONVOICE – RTA NONVOICE-27082012
RTAQC – RTA QC-27082012
RTATESTING – RTA TESTING-27082012
RTAVOICE – RTA VOICE-27082012
Sales – SalesInbound
Sales1243 – Sales
SalesOutbound – Agent Sales Outbound
Sales_OUT – sales Agent inbound
sales_outbound – sales outbound agent
salman2 – salman2
SAMPLEAGENTS – VICIDIAL AGENTS
SampleGroupCam – A sample group for my samplw campaign
samtech – sidharth
sandeep – ind tech
sanjeev – INDIA
Santro – Hyundai Model
sap – sap team
Saymyname – new group
sdfdsf – sdfsdfdsfdsfdfs
semi_admin – for tesing purposes
sep – sep prueba
shiv – shiv
SITE – Sasi Institute
skytel – teleservices
SOFTECH – Softech Agent
SOLAR – SOLAR TEAM
SolarOutboundTest – Solar Outbound
sourav – hihi
SSC – SSC_Users
stagiaire_simulation – stagiaire_simulation
su21rai – sales Agent inbound 007
subha – subha
sumi – tech
Superadmin – Superadmin
superviseur – sup_ok
Support – Support Login
TeamVici – 2 lang naman ang member
techsupport – technical support
tecno – ah gg g
TeleCaller – Tele Caller of cight infotech.
telecom – telecom
TeleProfessional – TeleProfessional Team
TELSUR_COM – TESTELSUR
teodora – teodora
Tesoro – Tesoro Testing 1234
tessste – tets123
test – test
test-andrea – test1
test1 – 111111111111
TEST101 – REVIEW
Test1122 – Test1122
test123 – testinggroup
test1234 – test1234
Test123@ – Test123@
Test1611 – Test1611
test21 – test123 test t
test2727 – test2727
TestAhmed – TestAhmed
TESTCS – Test Customer Service
testerek777 – testerek777aha
testerek7777 – testerek7777aha
TesteSilvio – Teste Silvio
testgroup – ddfdfdfd
testGroupeAzmi – descriptionTest
testhp – testhp
Testing – testing 123
testing01 – testing01
testing1 – testing1
testing_group – testing_group
testinternal – test
TESTLMSGROUP – TESTING
TestMCL – test
TESTONE – TEST ONE
TESTOUTBOND – TESTOUTBOND
testrav – testravish
testvc – test
testxyr – testxyr
test_admin – admin test
test_Armx – Test account
test_group – sels outband
test_S – test_S
Test_sales_out – Test Sales outbound
Test_Solar – Solar Group
Tigres – equipo uanl tigres
TiiSPOGi – TiiSPOGi
times – asl
TME – Tele Marketing Agent
TMM – Tele Marketing Manager
TNT – USA FULL TODAY
TPS_Jovenel – outbound_Call
TransferGroup – dslf
TRIALANDERROR – TRIAL
TuckerA1 – A1
twq – twq
uk2017 – uk2017
Underguard – outbound
usa – only for usa
user – user group test
UserAll – UserAll
usertestinh – testing user group
user_roger – Prueba tb
venus – Test for Kuto
venvan – agent
vicegroups – this is the agents of the viceesperts
ViciAgents – VICIdial agentes
vignestr – vigneswarantraining
VNPT – Viet Nam Post & Telecommunication
VoyanceGroup – Voyance Group Valais
www3 – VICIdial AGENTS
xyz – xyz
zack – sales
zimartin – zimartin-discription
zxc – zxc
All Admin User Groups
Registration String:
Template ID: –NONE–
1029 – Albania
6969 – 6969
777 – pk
sip_generic – sip_generic
test – test
Account Entry:
Protocol: SIP
Zap
IAX2
EXTERNAL
Globals String:
Dialplan Entry:
Server IP: 192.168.0.45 – Server Name –

 

 

 

 

 

 

 

 

If you are using a web-based Asterisk PBX (like FreePBX), IP Authentication setup is slightly different:

In “Outgoing Settings”, name the section “out-1”
Then, in “Peer Detail”, enter the following:

type=peer
port=5060
nat=auto
insecure=invite
ignoresdpversion=yes
host= [server_ip]
dtmfmode=rfc2833
context=from-trunk
canreinvite=no
allow=ulaw
allow=alaw
allow=g729

In “Incoming Settings”, name the section “in-1” in “User Context”. Then, in “User Detail, enter the following:

disallow=all
type=peer
port=5060
nat=auto
insecure=invite
host=[server_ip]
dtmfmode=rfc2833
context=from-trunk
canreinvite=no
allow=ulaw
allow=alaw
allow=g729

After this has been completed, you will have to create a separate trunk. For the second trunk, name the outgoing “out-2” and again enter the following information:

type=peer
port=5060
nat=auto
insecure=invite
ignoresdpversion=yes
host=[server_ip]
dtmfmode=rfc2833
context=from-trunk
canreinvite=no
allow=ulaw
allow=alaw
allow=g729

Then, for the second trunk, name the incoming “in-2” and again enter the following information:

disallow=all
type=peer
port=5060
nat=auto
insecure=invite
host=[server_ip]
dtmfmode=rfc2833
context=from-trunk
canreinvite=no
allow=ulaw
allow=alaw
allow=g729

No registration string is required for IP Authentication.

Please make sure to configure your router/firewall to allow traffic from:

[server_ip_list]

In addition, please allow all RTP traffic from any IP Address ports 20000-24000 UDP.

 

Your dialplan should look something like this:

Dialplan Entry:

US:

exten => _91XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@altotelecom,,tTo)
exten => _91XXXXXXXXXX,3,Hangup 

UK:

exten => _944.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _944.,2,Dial(SIP/${EXTEN:1}@altotelecom,,tTo)
exten => _944.,3,Hangup 

Australia:

exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _961.,2,Dial(SIP/${EXTEN:1}@altotelecom,,tTo)
exten => _961.,3,Hangup

Universal Dialplan:

exten => _847.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _847.,2,Dial(SIP/${EXTEN:3}@altotelecom,,tTo)
exten => _847.,3,Hangup 

If you are also dialing to the United Kingdom or Australia and you want to use both USA and UK dialplans then your dialplan for UK and USA should look like this:

Make sure you change the prefix on your UK and USA campaign to 9. Copy everything below this line and paste it on your dialer trunk configuration.

exten => _91XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@altotelecom,,tTo)
exten => _91XXXXXXXXXX,3,Hangup 

exten => _944.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _944.,2,Dial(SIP/${EXTEN:1}@altotelecom,,tTo)
exten => _944.,3,Hangup